Frequently Asked Questions.

Charleston
Starts/Ends: Charleston Harbor Resort and Marina

Key Biscayne
Starts/Ends: Alice Wainwright Park

Coral Gables
Starts/Ends: Coral Gables Plaza Hotel

● Bike pick-up: Between 8:30 AM and 10:00 AM

● Bike return: Between 3:00 PM and 4:30 PM

● Late fee: $50 per bike if returned after 4:30 PM

Our full-day tours typically take 4-6 hours, depending on how much time you spend at the stops and whether you break for lunch, a snack, or a swim. Along the way, you’ll encounter over 15 stops, each featuring a short audio guide, scenic views, and plenty of photo-worthy moments.

Our pedal-assist Class 1 e-bikes make it easy for everyone, but you must be able to ride a bike.

Safety Tips:

• Ride cautiously: Follow traffic rules, avoid risky behavior, and ride in single file.

• Wear safety gear: Helmets are provided and must be worn.

• Stay aware: Watch for uneven terrain, sand, traffic, and weather changes.
  Remember: "Slow means safe."

We use premium Class 1 pedal-assist e-bikes from Royal Dutch Gazelle—renowned for comfort, style, and performance. The Gazelle C5 Elite is smooth, intuitive, and as easy to ride as a regular bike. Just pick your assist level and enjoy the ride.

Riders must be at least 4’11”. Child seats are available for toddlers.

Wear comfortable activewear and closed-toe shoes. Helmets are provided and required while riding. Don’t forget sun protection (sunglasses, sunscreen, etc).

● Earbuds (Shokz bone conduction sports headphones available for rent)

● Sunscreen

● Sunglasses

● A reusable water bottle

● A backpack (saddle bags available for rent; small handlebar bag is included, as well as bungee chords for rear bike rack)

● Bathing suit and beach towel (destination depending)

They’re available in English for all locations, and English and Spanish for our Florida tours.

Our app includes a curated list of restaurants, specialty markets, and picnic spots along the route. Because it’s a self-guided tour, you can stop to eat at your leisure.

Yes, bathroom locations and water refill stations are marked in our app.

● More than 72 hours before your tour: Full refund

● 24–48 hours before your tour: 50% refund

● Less than 24 hours or no-shows: Non-refundable

A $50 late fee per bike will be charged for every 30 minutes past 4:30 PM.

Absolutely! You’re in control—follow the full route or pick and choose the stops that interest you most.

We inspect and charge every bike daily to ensure a smooth ride. If you run into any issues, we’ll bring you a replacement at no extra cost. Call us at 786 403 0849 for support.

For emergencies, call 911. We’ll retrieve the bike at no charge.

For minor injuries, use the first-aid kit provided. If you can’t continue riding, lock the bike and contact us. We can pick it up for a $100 flat fee (covers up to 4 bikes at one location).

Lock the bike, and we’ll arrange a pick-up for a $100 fee (covers up to 4 bikes in one location).

Try closing and reopening the app first. If the issue persists, call us
at 786 403 0849 for help.

Call 911 and then call us
at 305-522-8189.

Use the key provided at the start of the tour, to lock and unlock the bike, use the chain provided and properly secure your bike to a solid object. Don't forget you are responsible for the bike and equipment if it is stolen or lost.

No, no bikes on the beach are allowed.